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Shipping Policy
At Jolly, we want your new bag to reach you quickly, safely, and with no surprises. Please read the information below about how we process and deliver your order.
Order Processing (Handling)
All orders are typically dispatched within 1–3 business days from our warehouse, excluding weekends and public holidays. Every order includes tracking from dispatch to delivery, and is shipped in durable, protective packaging to ensure your purchase arrives in perfect condition.
Delivery Address — Please Check Carefully
It's your responsibility to enter a complete and correct delivery address at checkout (including building, apartment/villa number, area, city, and a reachable phone number). If you notice a mistake or your address is incomplete, contact us within 1 hour of placing your order at support@jollyofficial.com so we can update it quickly before dispatch.
Once an order has been dispatched, we can no longer modify the address. Jolly is not responsible for parcels that are delayed, returned, or lost because of an incorrect, incomplete, or invalid address provided at checkout. If a parcel is returned to us due to a wrong address or an uncollected delivery, any re-shipping costs will be the customer's responsibility.
Estimated Delivery Time
Most orders arrive within approximately 8 business days. Your exact delivery window depends on your location and the shipping method selected.
Shipping Methods & Rates
Estimated Delivery by Region
Duties & Taxes (DDP)
All orders are shipped on a DDP (Delivered Duty Paid) basis. This means any applicable import duties and taxes are already included in your order — there is nothing extra to pay on delivery in normal circumstances. In the rare event that local customs authorities apply additional charges, fees, or taxes beyond those already collected, these remain the customer's responsibility and are outside Jolly's control.
Delivery Notice
Please note that in some countries, local carriers may leave your package at your doorstep, building entrance, reception area, mailbox, or another designated safe location, in line with their delivery policies and any instructions provided to them. Once the package is marked as delivered by the carrier, responsibility for the parcel transfers to the recipient.
Liability
Jolly is not responsible for customs handling, carrier delays, or shipments that are lost, damaged, or sent to incorrect, invalid, or incomplete addresses provided at checkout. It is always in our interest for you to receive your parcel on time, and our team will assist as much as possible to trace any missing parcel. Jolly is not responsible for refunds of shipping costs in the event of delays caused by product availability or events outside our control.
Tracking Your Order
Once your order ships, we'll email you a tracking number so you can follow your parcel every step of the way.
Shipping Inquiries
Any questions about shipping? Contact us at support@jollyofficial.com — we'll respond within 2 business days.
